Apple's 'lost' iWork features find their way back

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Apples iWork is gradually however without a doubt hitting it up old structure. 

The organization on Thursday upgraded its iwork suite with a few characteristics it took out of the most recent launch. The most amazing redesign is the expansion of altered toolbars - a characteristic force clients delighted in past variants yet were dismal to see go in the most recent choice. 

Fruit was hit with client grievances as of late after the organization redesigned iwork without a portion of the characteristics its long-time clients had loved utilizing. The organization prior this month posted a notice, idiom that while a portion of the characteristics in iwork '09 were taken out of its most recent launch, it moved toward carrying a significant number of them. Fruit likewise inferred new characteristics might be nearing. 

The most recent upgrades are in no way, shape or form stunning - new Keynote moves and Windows estimate and situation fixes can just go in this way, after all - however they're a stage in the right bearing for the individuals who have been griping of lost characteristics. 

Fruit's redesigns are accessible now in the Mac App Store.

Apple revamps its AppleCare contact page, adds chat options

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Apple revamps its AppleCare contact page, adds chat options

Apple's ExpressLane service has been rebranded and offers enhanced options for contacting Apple support.

Apple has updated its online support site to now include chat among other options for communicating with Apple technicians and support personnel.

Apple's support options for its customers have been enhanced over the years. While it has always had telephone support and maintained a community support forum, it has added alternatives as well.

With the introduction of its Apple Retail Store program, its Genius bar and support staff have provided an in-person experience for solving problems with Apple products, and more recently it changed its online support options to include a service called "Express Lane," where you can quickly narrow down your support needs based on the product, functional area, and specific symptoms.

Recently, Apple revamped this service to provide a more streamlined approach and offer additional ways to interact with Apple's official support teams.

Now when you visit the Apple Support site, the "Contact Apple Support" section will guide you through the options to find solutions, using a simple and straightforward interface. After clicking the Get Started button, you will see a menu of all the major Apple product categories. Clicking one will show relevant subcategories of products, and when you eventually choose the one you have, you will be met with categories of problem areas, such as "Startup or Power," "Keyboard & Trackpad," and "Printing, Faxing & Scanning."

When you select your category, a menu of common problems will show up, along with an option for problems that are not listed. Clicking any of these categories will result five options to contact Apple, starting with having Apple call you immediately, scheduling a call, calling at a later point, scheduling an in-person visit, or chatting with an Apple employee. Note that your computer's serial number will be required to validate your AppleCare status before you can proceed. Apple currently provides complementary 90-day phone support with new products, though this will likely change as it revamps its AppleCare offerings with subscriptions and other enhancements.

In addition to the contact options, Apple provides links on this page to its support communities and relevant knowledge base articles.

This change should help folks experiencing problems get in contact with relevant support teams, so if you are experiencing problems with your Mac, iPhone, or Apple software, consider visiting the Contact Apple Support site to narrow down the problem and get in contact with someone who can help.

Some users denied access to iWork for iCloud

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Some users denied access to iWork for iCloud

Apple's iWork for iCloud service may be inaccessible at times for some users as Apple deals with an overwhelming response to the service.

At WWDC in June of this year, Apple introduced iWork for iCloud, a service that brings a large number of the features in Pages, Numbers, and Keynote to iCloud.com, making documents, spreadsheets, and presentations accessible and editable through most major browsers.

This service was at first limited to developers, but Apple sent invites to a number of Apple customers, allowing them to use the beta release of iWork for iCloud. However, it appears Apple did not anticipate the popularity of the iWork suite, which it describes as being overwhelming, and resulting in some users being limited in access to the suite.

When logging into iCloud.com to access Pages, Numbers, or Keynote, some users may be met with an error message that denies them access to the service, and claims that an overwhelming response is the cause. While the programs themselves will not be accessible during this time, you should still be able to use desktop and iOS versions of the iWork suite to access your documents stored at iCloud.com.

Hopefully Apple will increase the capabilities of its iWork for iCloud servers, and get everyone who uses it a smooth and seamless experience, though in fairness the service is still branded as a beta, which inherently brings the potential for problems like this.